Customer Survey Form
Dear Client, Please grant us some time to fill the below survey. Company Name:
A
What percentage of your work was with SSF? (in the last 12 months).
B
Have you ever encountered any problem with your shipments while dealing with us?
1
Your needs are covered through our company services.
2
Getting the person in charge on the phone is easy and quick.
3
The person receiving your calls is skillful, patient and polite..
4
The employee on the phone give you all the details needed in one phone call.
5
Our employees provide you with practical and efficacious advice / warning.
6
Our Sales staff is courteous, helpful, patient and professional.
7
Our company overcomes problems quickly and efficiently.
8
It takes less than 15 minutes to receive the (Delivery Order / (B/L) / AWB).
9
Time needed to complete all procedures is acceptable.
10
The company commitment to appointments and obligations
11
You are continuously updated with the amendments on your shipment.
12
Our employees are flexible towards changes within your needs.
13
Our prices compete with market prices.
14
After sales services stands up to your quality standards.
Dealing with our company was comfortable.
Recommendations:
Please provide any additional comments or recommendations that are not included above for our following departments:
Thank You for your timeQuality Assurance Department
